medical aesthetics Clinic

Privacy Policy

Effective Date: November 18, 2025

At Renude Skin Inc. ("we," "our," or "us"), we are committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

1. Information We Collect

Personal Information

We may collect the following types of personal information:

Contact Information: Name, email address, phone number, mailing address
Medical Information: Medical history, allergies, medications, previous treatments, health conditions
Identification Information: Date of birth, government-issued ID (if required)
Payment Information: Credit card details, billing address
Treatment Records: Notes from consultations, treatment plans, before and after photographs
Communication Records: Emails, text messages, and phone call records related to your care

Automatically Collected Information

When you visit our website, we may automatically collect:

IP address
Browser type and version
Device information
Pages visited and time spent on pages
Referring website
Cookies and similar tracking technologies

2. How We Collect Information

We collect information:

Directly from you when you book appointments, complete forms, or communicate with us
Through our website using cookies and analytics tools
From third-party payment processors
From other healthcare providers (with your consent)

3. How We Use Your Information

We use your personal information for the following purposes:

Treatment and Care: To provide medical aesthetic services, maintain medical records, and ensure continuity of care
Appointment Management: To schedule, confirm, and send reminders about appointments
Communication: To respond to inquiries, provide treatment information, and send important updates
Payment Processing: To process transactions and maintain financial records
Legal Compliance: To comply with healthcare regulations and legal obligations
Marketing: To send promotional materials about our services (with your consent)
Quality Improvement: To improve our services, train staff, and ensure patient safety
Website Optimization: To enhance user experience and analyze website performance

4. Legal Basis for Processing (Canada)

We process your personal information based on:

Consent: You have given explicit consent for specific purposes
Contractual Necessity: Processing is necessary to fulfill our service agreement with you
Legal Obligations: We are required by law to process your information (e.g., healthcare regulations)
Legitimate Interests: Processing is necessary for our legitimate business interests, provided it does not override your rights

5. How We Share Your Information

We do not sell your personal information. We may share your information with:

Healthcare Providers: With your consent, for coordinated care
Service Providers: Third-party vendors who assist with payment processing, appointment scheduling, or website hosting
Legal Authorities: When required by law, court order, or to protect our legal rights
Business Transfers: In the event of a merger, acquisition, or sale of assets

All third parties are required to maintain confidentiality and use your information only for specified purposes.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

Secure servers and encrypted data transmission
Restricted access to personal information
Regular security assessments
Staff training on privacy and confidentiality
Secure storage of physical records

However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

7. Data Retention

We retain your personal information for as long as necessary to:

Provide ongoing care and maintain medical records (as required by law, typically 10 years from last treatment)
Comply with legal and regulatory requirements
Resolve disputes and enforce our agreements

After the retention period, we will securely delete or anonymize your information.

8. Your Privacy Rights

Under Canadian privacy laws, you have the right to:

Access: Request copies of your personal information
Correction: Request corrections to inaccurate or incomplete information
Deletion: Request deletion of your information (subject to legal retention requirements)
Withdraw Consent: Withdraw consent for marketing communications or optional data processing
Restriction: Request limitation on how we process your information
Data Portability: Receive your information in a structured, commonly used format
Object: Object to processing based on legitimate interests
Complain: File a complaint with the Privacy Commissioner of Canada

To exercise these rights, please contact us using the information below.

9. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to:

Remember your preferences
Analyze website traffic and user behavior
Provide personalized content
Enable certain website features

You can control cookies through your browser settings. Disabling cookies may affect website functionality.

Types of Cookies We Use:

Essential Cookies: Required for website operation
Analytics Cookies: Help us understand how visitors use our site
Marketing Cookies: Used to deliver relevant advertisements (with consent)

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.

11. Children's Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from minors without parental consent.

12. Marketing Communications

With your consent, we may send promotional emails, newsletters, or text messages about our services. You can opt out at any time by:

Clicking the "unsubscribe" link in emails
Replying "STOP" to text messages
Contacting us directly

Opting out of marketing communications will not affect service-related communications.

13. Photography and Image Use

Before and after photographs are part of your medical record. With your separate written consent, we may use these images for:

Marketing materials
Social media
Educational purposes
Website gallery

You may withdraw consent for public use of your images at any time without affecting your treatment or medical records.

14. International Data Transfers

Your information is stored and processed in Canada. If we transfer data internationally, we ensure appropriate safeguards are in place to protect your information in compliance with Canadian privacy laws.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on our website with an updated effective date. We encourage you to review this policy periodically. Continued use of our services after changes constitutes acceptance of the updated policy.